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Terms and Conditions

Effective Date: 01/10/2024 (DD/MM/YYYY)

Welcome to the FarBeyondZ Pte. Ltd. website. By using our website and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any purchase or using our site.

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1. General Information

This website is owned and operated by FarBeyondZ Pte. Ltd. (“we”, “us”, or “our”). Our products are health supplements intended for personal consumption unless otherwise agreed in writing. All products are designed to be orally ingested.

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2. Customer Service Hours

Our customer service operates from 8 am to 5 pm. Any inquiries made outside these hours will be responded to the next business day.

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3. Purchases

By placing an order on this website, you agree that:

  • Products purchased are for personal use and not for resale unless explicitly approved by FarBeyondZ Pte. Ltd..

  • You are responsible for ensuring the product is appropriate for your use and that you comply with all instructions for proper consumption.

  • We reserve the right to refuse or cancel an order if we suspect misuse or violation of these terms.

  • Creating an account is optional for purchasing, and guest checkout is available.

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4. International Shipping and Returns

  • We offer shipping both locally and internationally. Shipping rates and delivery times vary depending on the destination.

    • Singapore and Malaysia: Free shipping.

    • Indonesia: SGD 10.

    • USA: SGD 49.

    • Delivery Times: 3 to 5 business days within Singapore. International delivery times vary based on location and courier services.

  • Returns: Products may only be returned if unopened, in their original packaging, and if the return request is made within 30 days of receiving the product. Customers must bear the cost of return shipping.

  • Cancellations: Orders can only be canceled prior to the shipping of the product.

  • Damaged Products: In the event of a damaged product upon arrival, replacements can be issued if sufficient evidence (such as photos) is provided. No refunds are provided for damaged products.

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5. Payment Terms

  • We accept payment via credit/debit cards and bank transfers.

  • All orders will be processed and shipped only after payment is successfully received.

  • No late fees or penalties are applied as all payments must be made before shipping.

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6. Shipping and Delivery

  • We offer standard shipping rates as outlined above.

  • Shipping times may be subject to delays depending on courier availability, customs processing (for international orders), and other unforeseen circumstances.

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7. Taxes and Duties

  • For both domestic and international sales, FarBeyondZ Pte. Ltd. does not absorb any custom duties, VAT, or other taxes. These are the responsibility of the customer.

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8. Discounts, Promotions, and Loyalty Programs

  • Occasionally, we offer promotions, discount codes, and loyalty programs. Unless stated otherwise, these offers cannot be combined with any other offers or promotions.

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9. Disclaimer and Limitation of Liability

  • Our products are health supplements and are intended to support overall well-being. We comply with the guidelines set by the Health Sciences Authority (HSA) of Singapore, as outlined on HSA Website. We make no claims that our products diagnose, treat, cure, or prevent any diseases.

  • FarBeyondZ Pte. Ltd. is not responsible for adverse reactions, misuse, or incorrect consumption of our products. Any adverse reactions, whether due to product defects or otherwise, are the sole responsibility of the customer.

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10. Force Majeure

FarBeyondZ Pte. Ltd. will not be liable for any failure to fulfill its obligations if the failure results from circumstances beyond our control, including but not limited to natural disasters, pandemics, strikes, governmental restrictions, or disruptions in transport services.

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11. Intellectual Property

All content on this website, including but not limited to the company name, logo, product descriptions, images, and branding, is the exclusive property of FarBeyondZ Pte. Ltd.. You may not use, distribute, or reproduce any of this content without express permission from us. We reserve the right to take legal action to protect our intellectual property from unauthorized use.

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12. Customer Responsibilities

By using this website and purchasing our products, you agree not to:

  • Engage in unlawful or fraudulent activities using our products or website.

  • Resell or redistribute our products without obtaining prior consent from FarBeyondZ Pte. Ltd..

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13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising from or relating to the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the courts of Singapore.

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14. Changes to Terms and Conditions

We reserve the right to update or change these Terms and Conditions at any time. Any modifications will be communicated to you via WhatsApp or email. It is your responsibility to ensure that we have your current contact details on file.

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15. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

FarBeyondZ Pte. Ltd.
Address: bs.farbeyondz@gmail.com

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